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The Partner in Reputation
 

MANAGE

Features, tools and reports so you can learn,manage and respond to your customers.

  • Customer Activity puts all of your customers in one place.

  • Tap into the live stream of your customers and their experiences.

  • See all of your customers in a single source view with endless options on how you can filter and take action.

  • Read customer feedback, respond, view statuses, and more.

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Receive email notifications when new interactions happen

Our service not only captures customer data for your account, we send email notifications for specific actions including:

  • New customer feedback – good or bad

  • New 3rd-party online reviews

  • New Google Q&A content

  • Automated weekly or monthly email reports

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Identify themes with Auto-tagging (PRO)

Create themes by building tags that are auto-assigned by our system when specific keywords are used in open text feedback and 1st-party reviews.

Uncover valuable insights by understanding key areas of the experience. Build custom “Tag Widgets” to display content specific reviews on your own website.

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A full reporting suite to view the data you need to grow

Featuring a robust set of reports, you can view data in many ways to manage your customer’s experience.

Benefit from the control of date ranges, actions, review sites, rating types, tags and more to understand your business better every day.

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